Privacy practices for couples’ data

Personal data the Company collects

The Company collects personal data that users provide directly, such as names, contact details, relationship information and financial context shared through forms, emails or during sessions. Technical data, including IP address, browser type, device identifiers and usage logs, may also be collected automatically when the website is used. Certain information may be obtained from service providers that support analytics, security, communication or hosting.

Identification details such as name, preferred title and how the user wishes to be addressed in communications and records.
Contact details including email address, telephone number and general location information such as city or region.
Relationship and context information voluntarily shared by couples, including relationship stage, main financial concerns and upcoming decisions.
Financial context data such as high level descriptions of income, savings, debts and regular expenses, where users choose to provide this for discussion.
Technical and usage data including IP address, device and browser information, access times, pages viewed and interactions with forms or tools on the website.

Personal data is generally collected to respond to enquiries, arrange and deliver sessions, manage user accounts where applicable, improve the website and services, and comply with legal or regulatory obligations. Users are not required to provide every requested item of information, but choosing not to share some details may limit the Company’s ability to respond, assess suitability of services or provide tailored information.

How personal data is used

The Company uses personal data primarily to provide and manage its services, including responding to enquiries, arranging and conducting sessions, preparing summaries or notes requested by users, and maintaining administrative records. Information is also used to operate and improve the website, troubleshoot issues, analyse usage patterns in aggregated form and support internal planning, provided such use remains consistent with applicable privacy requirements.

Contact details may be used to send service related communications, such as confirmations, updates about scheduled sessions, policy changes or important notices about the website. Where permitted by law and subject to user preferences, the Company may send information about related services or resources that may be of interest. Users may opt out of non essential communications at any time. Personal data may further be processed to comply with legal obligations, respond to lawful requests and enforce terms and policies.

User rights regarding personal data

Depending on applicable law and subject to certain conditions, users may have rights in relation to their personal data, including rights of access, rectification, erasure, restriction, portability and objection. Users may also withdraw consent where processing is based on consent, without affecting prior lawful processing. Requests to exercise these rights can be submitted using the contact details below. The Company may need to verify identity before responding and may be unable to comply with a request where legal, regulatory or legitimate business reasons require continued processing or retention.

Right of access

Users may request confirmation of whether the Company processes their personal data and, if so, obtain a copy and related information, subject to legal limits and verification steps.

Right to rectification

Users may request correction of inaccurate or incomplete personal data held by the Company, providing updated or supporting information where necessary.

Right to erasure

Subject to legal and contractual obligations, users may request deletion of personal data where it is no longer needed for the purposes for which it was collected or where consent has been withdrawn.

Right to data portability

Where technically feasible and legally required, users may request a copy of certain personal data in a structured, commonly used format and ask for it to be transmitted to another controller.

When personal data may be shared

The Company may share personal data with carefully selected third party service providers that perform functions on its behalf, such as website hosting, data storage, analytics, communication tools, payment processing or professional support. These providers are permitted to access personal data only to the extent necessary to deliver their services and are expected to handle it in accordance with appropriate confidentiality and security obligations.

Personal data may also be disclosed where required or authorised by law, regulation, court order or regulatory authority, or where the Company believes disclosure is necessary to protect its rights, users, or the security and integrity of the website. In limited cases, de identified or aggregated information may be used for research, reporting or service improvement. The Company does not sell personal data and does not share it with third parties for their own unrelated direct marketing purposes.

How personal data is protected

The Company takes reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, encryption or pseudonymisation where appropriate, secure storage arrangements, staff confidentiality obligations and regular review of security practices. Despite these efforts, no system or transmission over the internet can be guaranteed as fully secure.

Users are encouraged to take steps to help protect their own information, such as using secure devices, keeping login details confidential where accounts are provided, and notifying the Company promptly of any suspected misuse or unauthorised access. If a data breach occurs that is likely to result in serious harm, the Company will assess the situation and, where required by Australian law, notify affected individuals and relevant authorities, including information about steps that can be taken to reduce potential impact.

How to contact the Company

For any questions about this Privacy Policy, personal data handling or to exercise a privacy right, users should contact the Company using the details below, including enough information to identify their account or enquiry.
Address: 255 Broadway, Glebe, NSW 2007, Australia
Phone: +61 7 0215 8997
Email: content@yolawiexyn.com